+ 220 Free Spins
Across 4 deposits
Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use Lets Lucky Casino. Please read them carefully before creating an account, depositing funds or playing games.
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1. General terms and acceptance
These Terms & Conditions apply to your use of the Lets Lucky Casino website, mobile services, games, account facilities and related features. In these terms, “we”, “us” and “our” refer to Lets Lucky Casino, while “you” and “your” refer to the person accessing or using the services.
Review contents
By visiting the website, registering an account, depositing money or participating in any game, you confirm that you have read, understood and accepted these Terms & Conditions. If you do not agree with any part of them, you must not use the website or its services.
These terms should be read together with any additional rules displayed on the website. This may include game rules, promotion terms, payment information, privacy information, responsible gambling information and notices shown during registration or gameplay. Where a promotion or a specific game has additional conditions, those conditions apply to that promotion or game.
Lawful use
You are responsible for making sure that online gambling is lawful for you in the place where you live and where you access the services. Gambling laws and restrictions can differ between Australian states and territories and may change over time. You must not use Lets Lucky Casino if doing so would breach any applicable law, regulation, court order or other legal restriction.
The website is intended for adults who meet the legal age and eligibility requirements that apply to them. We may restrict access to particular services, games or payment methods where required by law, our compliance obligations or the rules of a relevant service provider.
Changes to these terms
We may update these Terms & Conditions from time to time. An updated version will apply from the date it is published on the website, unless a different commencement date is stated. You should review the terms regularly. Continuing to use the services after an update means that you accept the revised terms.
2. Accounts, eligibility and security
You may need to register an account to use certain services. The information you provide must be accurate, complete and kept up to date. You must not register under a false name, provide misleading information, create an account for another person or allow another person to use your account.
Account requirements
- You must satisfy the applicable minimum age and other legal requirements before opening or using an account.
- You must have only one personal account unless we have expressly authorised an exception.
- Your account must be used for your own personal entertainment and not on behalf of another person or organisation.
- You must not sell, transfer, assign or otherwise give access to your account to another person.
- You must provide information and documents requested for identity, age, payment, source-of-funds or safer gambling checks.
- You must tell us promptly if information connected with your account changes or if you believe your account has been accessed without permission.
You are responsible for keeping your username, password, verification details and other account credentials confidential. You should use a strong password, avoid sharing login information and log out after using a shared device. Subject to applicable law, activity carried out through your account may be treated as activity authorised by you unless you have promptly reported unauthorised access.
Verification and compliance checks
We may conduct checks before or after an account is opened, including checks relating to identity, age, location, payment ownership, fraud prevention, responsible gambling and anti-money laundering requirements. We may request suitable documents or information and may limit account functions while checks are being completed.
If the information supplied is incomplete, inaccurate, misleading or cannot be verified, we may refuse registration, suspend an account, restrict transactions or take other action permitted by law and these terms. We may also retain relevant records where required for legal, regulatory, security or dispute-management purposes.
Prohibited activity
You must not use the website for unlawful activity, fraud, money laundering, market abuse, unauthorised commercial activity, cheating, collusion, software manipulation or any attempt to interfere with the normal operation of the services. You must not use automated tools, bots, scripts or other technology to obtain an improper advantage or place wagers without appropriate human interaction.
3. Deposits, withdrawals, games and promotions
Deposits and payments
Deposits must be made using a payment method that belongs to you or that you are authorised to use. You must follow the instructions shown on the website and provide any information required by the payment provider or by our verification processes. We may reject, delay or reverse a transaction where this is necessary for security, compliance, technical or payment-processing reasons.
You should check the details of a transaction before confirming it. We are not responsible for losses caused by incorrect information entered by you, a failure to protect your payment credentials or the actions of a third-party payment provider. Payment providers may apply their own terms, fees, processing rules or currency conversion charges.
You must not deposit funds for the purpose of transferring money to another person, disguising the source of funds or carrying out any unlawful activity. We may ask for information about a payment or the source of funds before allowing further account activity or processing a withdrawal.
Withdrawals and balances
Withdrawal requests may be subject to account verification, payment checks, applicable game rules and any lawful security or compliance review. We may return funds to the original payment method where appropriate or use another method available under the relevant payment arrangements. A withdrawal cannot be completed if the account information or payment ownership cannot be verified.
You are responsible for checking that your account balance and transaction history are accurate. If you notice an error, you should notify us as soon as reasonably possible. If a technical or administrative error results in an incorrect balance or payment, we may correct the error in accordance with applicable law.
Games and wagers
Each game may have its own rules, paytable, limits, features and result procedures. You should read the relevant game information before playing. A wager is generally treated as accepted when it is recorded by the system, unless it is rejected, cancelled or voided under the applicable game rules or these terms.
Game outcomes are determined by the systems and procedures used for the relevant game. You must not attempt to influence, interrupt or manipulate a game. If a game is affected by a clear technical fault, we may void affected play or take another reasonable action consistent with the game rules and applicable law.
Promotions and bonuses
Promotions, bonuses, free plays and other offers are available only where expressly stated and may be subject to separate terms. Those terms may specify eligibility, entry requirements, expiry dates, wagering conditions, game restrictions, maximum values, withdrawal rules and other limitations. You should read the specific offer before accepting or using it.
Unless the relevant promotion terms say otherwise, we may withdraw, amend or cancel an offer where it has been misused, applied in error, made unavailable for technical reasons or affected by suspected fraud or prohibited activity. A person may not claim an offer more than once by creating multiple accounts or using another person’s details.
4. Responsible gambling, privacy and service limitations
Responsible gambling
Gambling should be treated as entertainment, not as a way to make money, solve financial problems or recover losses. You should only gamble with money you can afford to lose and should set personal limits on your time and spending. Never gamble when you are under the influence of alcohol or other substances, distressed, or trying to win back money you have lost.
We may make safer gambling tools and support options available through the website. These may include deposit or spending controls, time reminders, account breaks, self-exclusion and access to information about gambling support services. Some tools may take effect immediately, while others may require processing. You should not attempt to bypass a safer gambling restriction by opening another account.
If gambling is causing concern for you or someone close to you, stop playing and seek independent support. You can also ask us about the responsible gambling options available for your account. We may refuse a request to reopen an account or remove a restriction where doing so would be inconsistent with our safer gambling responsibilities.
Privacy and communications
We collect and use personal information to provide the services, manage accounts, process transactions, verify identity and age, meet legal obligations, prevent fraud, improve the website and communicate with you. Our Privacy Policy explains the types of information we handle, how it may be used and the choices available to you.
You agree to receive service communications that are necessary for your account, transactions, security or changes to the website. Marketing communications may be managed in accordance with the options and requirements described in the relevant communication and our privacy information.
Suspension, closure and liability
We may suspend, restrict or close an account where we reasonably believe that you have breached these terms, provided inaccurate information, engaged in prohibited activity, failed a verification check, used the services unlawfully or created a risk to you, us, another customer or a service provider. We may also limit access where required by law or where technical, security or operational issues make it necessary.
You may stop using the services or request account closure at any time. Any request may be subject to identity and security checks. Account closure does not remove obligations that arose before closure, including obligations relating to transactions, investigations, disputes or compliance records.
We aim to provide a reliable service but do not guarantee that the website, games, payment facilities or communications will always be available, uninterrupted, secure or free from errors. To the extent permitted by law, we are not responsible for loss caused by events outside our reasonable control, internet or telecommunications failures, device problems, third-party services or your failure to follow these terms. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded under Australian consumer law.
Questions and disputes
If you have a question about your account, a transaction, a game result or these Terms & Conditions, please use the support or account assistance options made available on the website. We may ask for information needed to investigate a matter and may keep records of communications and decisions. Any dispute will be considered under these terms and the laws that apply to the relevant service and customer.
